Legal notice

Name of company

Freshwater Barn

 

Registered office

Cranbrook Rd

Benenden TN17 4ET

 

Contact details

Tel: 01580 243222

E-mail: sophieverschuur@aol.com

 

Booking Information 

A 30% non refundable deposit is required apon booking, with the balance due 4 weeks prior to arrival. If the booking is less than 4 weeks before the start of your holiday, full payment is required.
Unfortunately payments cannot be returned in the event of cancellation, unless
the property is subsequently relet. We recommend that holiday insurance is
purchased.

Longer lets are available.

 

Terms and Conditions 
By booking your holiday at Freshwater Barn you agree to the following terms and conditions:

Contract
This contract becomes binding when you receive a booking confirmation from us - either by e-mail or post. This contract shall be governed by and subject to the laws of England and Wales.

Payment
A deposit of 30% of the rental fee (or payment in full for a part week) is payable when booking, if short notice bookings are made (within 4 weeks full payment is required) We will send you a confirmation, by post or email, upon receipt of this deposit. The balance of the cost of the holiday is due 4 weeks before you arrive. A £100 refundable security deposit is required on arrival and is returnable following your departure. Non-payment of the balance of the rental on or before the due date shall be construed as a cancellation of the contract by the customer.Payment can be accepted by Bankers draft, stirling cheque if it is denominated in sterling British pounds and received no less than four weeks before the commencement of the rental.

International bank transfers
ALL bank charges relating to money transfers MUST be met by persons renting the cottage to ensure the full rental required is received into the nominated account.

Cancellation and Insurance
If the booking is cancelled within 4 weeks before the arrival date, the entire rental fee will be due and no refund will be given. For cancellations made between 4 and 8 weeks before the arrival date, 50% rental fee will be refunded. For cancellations made more than 8 weeks before the arrival date, a full refund will be given less £100 administration fee. The amount of the cancellation fee constitutes reasonable estimated losses arising out of the cancellation.?Please note, if you cancel but we succeed in re-letting the cottage for the same period we will refund any such rentals received less £100 administration fee. For these reasons we strongly recommend that you take out cancellation insurance for your holiday.

Non-Availability of Cottage as Booked
We would only cancel your stay if the cottage were unavailable for reasons beyond our reasonable control. We would attempt to offer you alternative accommodation; however, if this was either not possible or not acceptable to you, then we would refund to you all monies paid to us. Our liability to you would not extend beyond this refund.

ArrivalThe cottage will be available from 3.00pm on the day of your arrival, unless otherwise agreed in advance.

Departure
We require that you vacate the cottage by 10am on the morning of your departure. We ask that you leave the property in a clean and tidy condition.

Liability
We do not accept responsibility for injury to persons or loss/damage to possessions unless caused by proven negligent act or omission of ourselves, our employees or contractors, or agents of the same, whilst acting in the course of their employment. This includes loss or damage to vehicles and their contents, and to the personal possessions you bring with you. The Owner has the right to terminate the Occupier's ( and his/her party) if he/she is causing a nuisance to neighbours or not treating the property with due care or respect.

Complaints
Should you find any faults or have any complaints during your stay, please advise us immediately so that any appropriate action can be taken. In the case of a serious problem please confirm this in writing.
Damage and Breakages You are responsible, whether caused directly or indirectly, for the cost of any breakages or damages to the cottage and its contents. In the event of damage to the property you will on an indemnity basis reimburse the Owners the cost of the repairing the damage. In the case of breakages you will on an indemnity basis reimburse the Owners the cost of replacing (as new) or repairing the damaged item or items. Please report damages/breakages before you leave.

Smoking
The property is strictly NO SMOKING.

Children
Guests must accept total responsibility for the safety of their children.

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